STIR SHAKEN Protocol: What You Should Know Before A2P Calls

The occurrences of robocalls and fraud calls are increasing rapidly. Therefore, it has become necessary to authenticate (Application-to-Person) calls. One of the most effective tools here is the STIR SHAKEN solution. It can effectively combat caller ID spoofing and similar fraud attempts. This helps in restoring trust in the VoIP network. With the progression in time, businesses are increasingly relying on A2P communication. Therefore, STIR SHAKEN call authentication has become indispensable.

What is STIR SHAKEN caller ID authentication?

STIR (Secure Telephony Identity Revisited) and SHAKEN (Signature-based Handling of Asserted information using toKENs) are frameworks that effectively manage the concern of robocalls, caller ID spoofing, and similar attacks. This framework aims to verify the identity of callers and also mentions legitimacy. STIR and SHAKEN form a powerful standard that authenticates caller IDs and ensures the call you receive is indeed from the number displayed. The Steps in Which STIR/SHAKEN Helps Combating Spoofed Calls

STIR is the technical standard. On the other hand, SHAKEN outlines how these standards should be implemented across networks.

When a call is made, the originating service provider uses digital certificates to "sign" the call, verifying the caller’s ID. The terminating service provider then validates this signature before the call reaches the recipient. If the validation is successful, the call is marked as authenticated or else it is marked as unauthenticated. Therefore, it helps in boosting user confidence.

Benefits of STIR SHAKEN solution for A2P Calls

For businesses employing A2P communication, STIR/SHAKEN offers several benefits and therefore, this solution becomes necessary for secure communication. Let’s take a look at some of the major advantages offered by STIR SHAKEN call authentication.

Increase the trustworthiness of the brand

STIR/SHAKEN framework ensures excellent call authenticity. These protocols help rebuild trust in phone calls. Therefore, it encourages recipients to answer critical A2P communications. This helps to increase trust in your brand and improves value.

Reduced fraud attacks

This solution significantly mitigates the risk of fraud by making it harder for scammers to impersonate trusted entities. Therefore, it helps in reducing fraud attempts.

Improved customer experience

Genuine calls are less likely to be ignored or blocked because STIR and SHAKEN indicate how legitimate the call is. Therefore, this solution ensures that important messages reach customers effectively.

Concluding notes

The STIR SHAKEN caller ID solution represents a significant leap forward in securing telecommunication. Moreover, it increases the trustworthiness of a business. Therefore, for businesses leveraging A2P calls, embracing these protocols is a step toward customer trust and satisfaction.

By adhering to the STIR/SHAKEN standards, businesses can ensure their communications are received as intended.  

STIR/SHAKEN is not just a protocol, but it is a compliance imposed by the FCC and similar government regulations across the world. Therefore, it is necessary to successfully implement this certificate by adhering to all compliances and regulations. For that, it is necessary to follow all standards and best practices.

ASTPP is one of the leading providers of STIR/SHAKEN. VoIP experts at ASTPP help in implementing this certificate based on regulations. Need assistance or have questions about STIR/SHAKEN? Don't hesitate to reach out to us. We're here to help!